Broker support

Please refer to the Criteria page for our lending policy, for case tracking please see the Application platform dashboard.

If you require further assistance, there are various ways you can get in touch; via our Chat facility, telephone or your local BDM.

To help us to provide you with the best possible service, please ensure you contact us using one communication channel at any one time.

If you are experiencing issues with our application platform, please click here for further guidance.

For detailed guidance and support with keying the application, please visit our Application Help Centre.

Chat with us

Our Chat facility gives you quick access to a member of our experienced UK based Broker Support Team who will be happy to provide assistance with all your queries.

Please contact us on

0345 600 5847

Monday - Friday, 9am - 5pm

Press 1 if you are a customer calling to pay a fee
Press 2 for policy and criteria questions
Press 3 for assistance with keying a new application
Press 4 for case updates or queries relating to valuations / solicitors
Press 5 to contact our High Value Mortgage Service for applications over £1m

Solicitors / Conveyancers only

If you are a Solicitor / Conveyancer and have an urgent query, you can call us on:
0370 6007722.

Please note that we will only be able to verify Solicitor / Conveyancer telephone calls to this number following a written request. Please refer to the criteria section Solicitors / Conveyancers only for more information.

We are not able to deal with any broker enquiries via this telephone number.

Amending an application

For changes to loan amount, rate, term etc. or to request an offer extension.

Amend an application

For other changes, e.g. Direct Debit, Solicitor, personal details etc. please contact us on 0345 600 5847 (Monday - Friday, 9am to 5pm).

Please note for personal detail changes, if the customer has any current HSBC products, they will need to contact HSBC directly to amend their existing customer profile, before we can make any changes to their application.

To amend the product / rate on an existing application
(excluding Product Switch applications)

Amend a product

To change registration details

Change registration details

Find your BDM

Our experienced field and telephone based Business Development Managers are on hand to provide you with dedicated support.

To find your BDM, please complete below fields and click ‘Click to find your BDM’.

The rising costs of living

How to help your customer

Accessibility and disability

Once you have submitted an application, you can tell us about any additional support needs your customer may require by completing an online form. To access the form, please click here.

Once you have submitted an application, you can tell us about any additional support needs your customer may require by contacting our help desk on 0345 600 5847 (please ensure you have their consent prior to contacting us).

We'll only ever use this information to provide a better banking service.

For a full list of support services available, please click here.