This information is correct as of 22nd May 2017
Who is your complaint about?
HSBC UK Bank plc
Customer Care Team
PO Box 6125
Telephone: 0800 881155
(text-phone 03457 125 563)
Lines are open 9am to 5pm Monday to Friday. To help us continually improve our service, and in the interests of security, we may monitor and/or record your communications with us.
Full details of our customer complaints procedures can be found here:
If you wish to make a complaint about your mortgage broker please contact the Intermediary Firm or Intermediary Network that they are associated with. Links to the complaints procedures for all of our active Intermediary Firms and Networks can be found here
We are currently experiencing technical difficulties which is affecting some of the functionality within the broker platform and hope to have these issues resolved shortly.
If you are having difficulties processing an application, please try again later.
We apologise for any inconvenience this may cause.
Due to adverse weather conditions and transportation issues we have limited staff availability and as a result you may encounter longer than normal wait times.
Alternatively if your enquiry relates to criteria please refer to the HSBC Intermediary website or contact your BDM if you have an urgent query.